Restoring the Imprivata Database from a Backup

If the Imprivata database becomes corrupt or otherwise compromised, you can restore it from a backup file.

NOTE: Only a Super Administrator can restore the Imprivata database. For a G3 (third generation) Imprivata enterprise, you can restore the database only from an audit appliance. For a G4 (fourth generation) enterprise, you can restore the database only from a database appliance.

Imprivata will be stopped on the appliance from which the restoration is started, but all other appliances will remain online to maintain uninterrupted service. During the restoration, the Imprivata Appliance Console remains available for all online appliances, but you should not use those consoles until restoration is done. The Imprivata Admin Console is unavailable during the restoration. The servers restart automatically when the restoration has finished.

  1. Open the Imprivata Appliance Console to the System page > Operations tab.

  2. In the Restore section, specify if the last successful backup should be used or if a different backup file must be uploaded.

  3. Do one of the following:

    • If the last backup file is being used, click Restore.

    • Upload the required file, and click Restore.

      If the backup file is encrypted, enter the password. The password field appears only if the backup file is encrypted. The encryption password is specific to the backup file and is independent of the Imprivata Appliance Console password.

  4. Click OK.

  5. Your browser might be sluggish during the restoration. A progress indicator indicates how close the restoration is to completion. Allow the restoration to finish. When the restoration is done, Imprivata OneSign and/or Imprivata Confirm ID restarts. You do not need to restart the appliance.

Synchronizing the Imprivata Database

When you restore the Imprivata database from a backup, the restoration process automatically synchronizes the database in all appliances in a G3 enterprise, or in both database appliances in a G4 enterprise. All G3 appliances contain an instance of the Imprivata database, but in a G4 enterprise, only database appliances contain an instance of the database.

Independent of a database restoration, you may need to synchronize the Imprivata database to fix a replication problem.

NOTE: Synchronization can only be performed by a Super Administrator, either on an audit appliance for a G3 enterprise, or on a database appliance for a G4 enterprise. Contact Imprivata Customer Support for assistance with this procedure.

CAUTION: If you have a network device on which SQLNet inspection is enabled, Imprivata recommends that you disable SQLNet inspection before synchronizing the Imprivata database to prevent interference with inter-appliance communication.

To synchronize the Imprivata database on all appliances in a G3 enterprise, or on both database appliances in a G4 enterprise:

  1. Open the Imprivata Appliance Console to the System page > Operations tab.

  2. Click Synchronize.
  3. Click OK on the dialog box to begin synchronizing.

During synchronization, the Imprivata Admin Console is disabled on all appliances in a G3 enterprise, but remains available on all appliances in a G4 enterprise. All appliances in the enterprise use the database on the appliance from which the operation was started. There is no service outage to Imprivata end-users.

The synchronization can take anywhere from 20 minutes to more than four hours. The duration depends mainly on the size of the Imprivata database, and particularly on the number of rows of audit log data in the database. The duration is also affected by the location of all the appliances in a G3 enterprise, or of the two database appliances in a G4 enterprise, with respect to each other. In a G4 enterprise, if the data has not finished copying from the source database to the target database within five hours, the operation times out and the synchronization fails.